DT EVENTS

TERMS AND CONDITIONS

SECTION A – DEFINITIONS

“Booking Details” the details set out on the form attached to these Terms and Conditions.

“Client” the individual firm company or other party from whom a booking is received by DOUBLE TROUBLE EVENTS LTD and with whom this Agreement is entered into.

“Agent” the individual firm or company with whom the Client contacts to book the Venue on his or her behalf.

“Agreement” the Booking Details and these Terms and Conditions for the provision of facilities and services by DOUBLE TROUBLE EVENTS LTD the Client subject to variation in writing by DOUBLE TROUBLE EVENTS LTD.

“Event” a conference and/or other event to be held at the Venue details of which are set out in the Booking Details.

“Venue” the facilities, rooms and services, including attractions (where applicable) to be used by the Client for the Event and as set out in the Booking Details.

“In Writing” a written communication including (but not limited to) a letter facsimile transmission or electronic communication signed by a duly authorized representative of either DOUBLE TROUBLE EVENTS LTD or the Client (as is appropriate).

“Premises” the premises (as specified in the Booking Details) of which the Venue is part and at which the Event shall take place.

“Third Party” any firm, contractor, individual or other person authorized or licensed by the Client or with which it has a direct or indirect relationship in the form of a previous agreement or any other nature (including, but not being limited to employees, agents or sub-contractors) and any guest or visitor attending the Event whether or not at the express invitation of the Client.

“DOUBLE TROUBLE EVENTS LTD” (Company No.15768503) whose registered office is at 124 City Road, London, England, EC1V 2NX

“DOUBLE TROUBLE EVENTS LTD Approve List” List of DOUBLE TROUBLE EVENTS LTD approved contractors with whom the Client can contact under the terms of this Agreement.

“Working Days” any day which is not a Saturday, a Sunday or a bank or public holiday in England.

Words importing the singular number shall include the plural and vice versa, words importing the masculine shall include the feminine and neuter and vice versa.

SECTION B – PAYMENT

  • Payment is taken at the end of an event once the agreed details of the Booking have been fulfilled. If the Booking involves a large venue such as the London Eye, then we take an agreed deposit at the time of Booking
  • After the Event, DOUBLE TROUBLE EVENTS LTD shall calculate the actual amount payable by the Client and shall submit a final invoice to the Client which shall be payable at the End of the Event
  • All payments are to be made by either Credit/Debit Card, BACS, or Cash.
  • If the Client fails to make a payment that is due under the Agreement, interest at the rate of 3% per annum above the base rate of HSBC Bank plc from time to time will be payable by the Client and added to the Client’s final account.
  • If the Venue is booked through an Agent, the Agent shall procure, and the Client shall agree, to be bound by the terms of this Agreement to the effect that the Agent or the Client shall be jointly and severally liable for any payments which fall due under the Agreement.
  • At least 10 Working Days prior to the Event the Client must confirm to DOUBLE TROUBLE EVENTS LTD:
  • final timings;
  • menus, beverages, and entertainment requirements;
  • any special requests such as special dietary requirements; and
  • room layouts for exhibitions and events.
  • If the Client wishes DOUBLE TROUBLE EVENTS LTD to provide any of the following additional items:
  • audio/visual equipment;
  • computer terminals;
  • external telephone lines;
  • any other equipment DOUBLE TROUBLE EVENTS LTD is able to supply; and games cards and/or money vouchers (for use in DOUBLE TROUBLE EVENTS LTD ’s arcade games if available at location), then at least 4 weeks prior to the Event the Client must confirm such a request to DOUBLE TROUBLE EVENTS LTD.
  • The Booking Details must state all requirements for DOUBLE TROUBLE EVENTS LTD to hire, arrange or supply Third Party services. Any variations in such requirements must be confirmed to DOUBLE TROUBLE EVENTS LTD in Writing at least 10 Working Days prior to the Event.
  • If the Client wishes DOUBLE TROUBLE EVENTS LTD to provide bar facilities beyond the time of 23.00 then at least 6 weeks prior to the Event the Client must confirm such request to DOUBLE TROUBLE EVENTS LTD to enable DOUBLE TROUBLE EVENTS LTD to make an application to obtain the appropriate bar extension license.
  • DOUBLE TROUBLE EVENTS LTD will attempt to accommodate any of the requirements requests or variations to the Event, but cannot guarantee to be able to do so. If it is unable to do so DOUBLE TROUBLE EVENTS LTD may at its discretion provide a substitute of equivalent value or quality where possible.
  • All costs incurred by DOUBLE TROUBLE EVENTS LTD in accommodating any of the requirements requests or variations to the Event shall be borne by the Client.
  • If, (in the reasonable opinion of DOUBLE TROUBLE EVENTS LTD), significant changes to the nature of the Event or the estimated number of attendees are made by the Client, an appropriate amendment may be made by DOUBLE TROUBLE EVENTS LTD to the rates charged and the Venue provided.

SECTION C – CANCELLATION BY THE CLIENT

  • If the Client wishes to cancel the Event or if the duration of the Event is reduced or the estimated number of attendees is reduced by more than 10%. We ask the Client to Contact us immediately 
  • The variation concerns only the reduction of the number of attendees, and such reduction is less than 10 % of the estimated number of attendees stated in the Booking Details, and notification of such reduction must be communicated to DOUBLE TROUBLE EVENTS LTD immediately at least 10 Working Days before the Event.
  • DOUBLE TROUBLE EVENTS LTD agrees that if the Client gives notice of any cancellation or reduction, DOUBLE TROUBLE EVENTS LTD will use its reasonable endeavours (but without having to incur any expense) to re-let the Venue and if an alternative function is arranged, any income received by DOUBLE TROUBLE EVENTS LTD from such function shall be used towards all or partial fulfilment of the Client’s liability to DOUBLE TROUBLE EVENTS LTD. Because of this obligation, DOUBLE TROUBLE EVENTS LTD cannot notify the Client of any charges payable by the Client until after the date of the event.
  • The Client is strongly advised to consider taking out insurance to protect against the cancellation of the Event under this Section C and the consequent sums which the Client may have to pay.

SECTION D – CANCELLATION OR AMENDMENT BY DOUBLE TROUBLE EVENTS LTD

  • DOUBLE TROUBLE EVENTS LTD will attempt to ensure that the agreed Venue is available to the Client for the Event. However, DOUBLE TROUBLE EVENTS LTD will not be liable to the Client if the Event has to be cancelled by DOUBLE TROUBLE EVENTS LTD for any of the following reasons:
  • if it comes to DOUBLE TROUBLE EVENTS LTD ’s attention that the Event is of an illegal nature or, in the reasonable opinion of DOUBLE TROUBLE EVENTS LTD, is immoral or would in any way harm or prejudice the reputation of DOUBLE TROUBLE EVENTS LTD.
  • If DOUBLE TROUBLE EVENTS LTD becomes aware of any alteration in the Client’s financial situation which, in the reasonable opinion of DOUBLE TROUBLE EVENTS LTD, might lead to the Client being unable to meet its financial obligations to DOUBLE TROUBLE EVENTS LTD.
  • If for any reason beyond its control, DOUBLE TROUBLE EVENTS LTD needs to amend the booking in any way, DOUBLE TROUBLE EVENTS LTD reserves the right to offer the Client alternative facilities which in the reasonable opinion of DOUBLE TROUBLE EVENTS LTD are of equivalent status and comfort. If the alternative facilities offered are deemed by the Client (acting reasonably at all times) to be unsuitable, cancellation of the booking must be given in Writing to DOUBLE TROUBLE EVENTS LTD. Any monies repayable to the Client will be refunded minus any fees at the earliest.
  • DOUBLE TROUBLE EVENTS LTD reserves the right in its absolute discretion, to close and/or alter all or any part of the London Eye or facilities at the Premises including the closure of rides and/or attractions for technical, operational, health and safety, or other reasons and shall not be liable to the Client for any losses arising from such alteration or closure.
  • The Client and any Third Party shall comply with the rules and regulations currently in force at the Premises and/or the Attractions (as applicable), a copy of which is available on the website of the Premises/ Attraction provider.
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SECTION E – FORCE MAJEURE

  • In the event that the Client’s Requirements cannot be performed, or its obligations fulfilled for any reason beyond the reasonable control of either party including war, industrial action, floods or Acts of God then as such non-performance or failure to fulfil. If the requirements cannot be performed, or its obligations fulfilled for any reason beyond either party’s reasonable control for a continuous period of three months, then either party may, at its discretion, terminate the agreement in writing at the end of that period.

SECTION F – LIABILITIES

  • DOUBLE TROUBLE EVENTS LTD shall not be liable for any consequential or indirect loss or damage suffered by any Third Party or the Client which arises out of or in connection, but not be limited to, loss of profit, damage to or loss of any property or items belonging to the Client or any Third Party and personal injury to the Client or any Third Party (but only so far as such injury is not caused by DOUBLE TROUBLE EVENTS LTD’s negligence). Third Parties must keep personal belongings with them at all times.
  • The Client shall indemnify and keep indemnified DOUBLE TROUBLE EVENTS LTD from and against all expenses, loss, damage or liability (whether criminal or civil) suffered and legal fees and costs incurred by DOUBLE TROUBLE EVENTS LTD, or for which DOUBLE TROUBLE EVENTS LTD may be held liable, resulting from any act, omission, neglect or default of the Client or any Third Party hired by the client.

SECTION G – GENERAL

The contents of the entire agreement between the parties concerning its subject matter, supersede all previous agreements and understandings between the parties and may not be modified except by an instrument in writing signed by the duly authorized representative of the parties.

DOUBLE TROUBLE EVENTS LTD places great importance on the safety of Third Parties and ensuring that the high standards of safety set by DOUBLE TROUBLE EVENTS LTD are complied with by all those attending the Event, Third Parties are only admitted to the Venue if they are willing to comply with any regulation in force at the Premises (as applicable) from time to time. The Client shall therefore ensure that all Third Parties are aware of this.

DOUBLE TROUBLE EVENTS LTD reserves the right, in its absolute discretion, to refuse admission to the Venue and/or the Premises or remove from the Venue and/or premises any person who has behaved or is behaving in a manner which, in the opinion of DOUBLE TROUBLE EVENTS LTD has affected, or is likely to affect, the enjoyment of any other Third Party.

The Venue will be made available from the time shown in the Booking Details. The Client will ensure that any Third Party hired by them, and the Client will have vacated the Venue and Premises within half an hour of the departure time shown in the Booking Details. If an extension to these times is requested, DOUBLE TROUBLE EVENTS LTD will attempt to assist but may, at its absolute discretion, make extra charges for the additional use of the venue.

On arrival to and departure from the Premises, the Client shall use all reasonable endeavours to ensure that all Third Parties shall not cause any unreasonable disturbance or nuisance to any persons or properties in the vicinity of the premises.

The Client shall ensure that where applicable any Third Party hired by them has returned the Venue to its original state.

DOUBLE TROUBLE EVENTS LTD reserves the right to approve any Third Party engaged by the Client. No third parties can be engaged without written approval from DOUBLE TROUBLE EVENTS LTD. For the avoidance of doubt, all contractors should be booked via the DOUBLE TROUBLE EVENTS LTD Approved List. The Client shall ensure that any Third Party hired by them, complies with the terms set out in the Booking Details and all health and safety legislation regulations and procedures in force from time to time and shall carry out its risk assessment procedure.

Subject to Condition, DOUBLE TROUBLE EVENTS LTD shall not be liable for a Third Party’s failure to provide, or negligence in providing, any goods or services to the Client and the Client shall indemnify and keep indemnified DOUBLE TROUBLE EVENTS LTD from and against any costs incurred by DOUBLE TROUBLE EVENTS LTD as a result of any cancellation of any third-party services contracted by the Client.

The Client acknowledges that there are various covert closed circuit television cameras positioned at different locations within the Premises/ Attractions and accepts that the Client’s image and that of any Third Party may be captured whilst in and about the Premises.

No equipment or practices which may conflict with DOUBLE TROUBLE EVENTS LTD’s obligations under health and safety legislation, regulations and procedures in force from time to time can be brought into or used at the Venue unless with the prior written agreement of DOUBLE TROUBLE EVENTS LTD.

No wines, spirits, other drinks or food can be brought into the Venue unless with the prior agreement with DOUBLE TROUBLE EVENTS LTD. Only persons authorized by DOUBLE TROUBLE EVENTS LTD are permitted to sell or offer for sale any items or services at the Venue.

No use may be made of any DOUBLE TROUBLE EVENTS LTD name, logo or telephone number without DOUBLE TROUBLE EVENTS LTD’s prior agreement in Writing.

All prices are exclusive of VAT which shall be charged at the prevailing rate.

No signs, displays, posters or other material may be fixed to the walls, floor or ceilings of the or otherwise displayed at the Premises without the prior written agreement of DOUBLE TROUBLE EVENTS LTD.

DOUBLE TROUBLE EVENTS LTD is obliged to comply with various licensing and statutory regulations and accordingly requires the Client and any Third Party to comply with any reasonable and proper instructions given to them by any duly authorized representative of DOUBLE TROUBLE EVENTS LTD and the Client shall indemnify and keep indemnified DOUBLE TROUBLE EVENTS LTD for any loss, damages or expenses suffered or incurred by DOUBLE TROUBLE EVENTS LTD as a result of a breach of this Condition.

Except for guide dogs for the blind, pets are not permitted at the Premises.

In requesting DOUBLE TROUBLE EVENTS LTD to photocopy any document, article, drawing or another item, the Client confirms that the written consent of the copyright owner has been obtained and the Client undertakes to indemnify and keep indemnified DOUBLE TROUBLE EVENTS LTD for any loss, damage or expense suffered by DOUBLE TROUBLE EVENTS LTD as a result of such consent not having been obtained.

Any corporate gifts the Client has for the Event should be brought to the Premises as agreed in advance between the parties and marked for the attention of the Corporate Events Manager.